Questionnaire Persona

réponse obligatoire

Question 1

Did you know that there was an airport assistance service before you booked your trip ?

Yes

décocher

réponse obligatoire

Question 2

HAve you ever used airport assistance at Paris CDG ?

Yes

décocher

réponse obligatoire

Question 3

Have you ever used assistance outside Paris CDG ?

Yes

décocher

réponse obligatoire

Question 4

Which phrase best describes your need?

I need to be accompanied all the way, and put on the plane.

I need to be accompanied to my boarding gate, I can manage on my own while waiting to board, I can board on my ownJ'ai besoin d'aide pour franchir les différents contrôles

I need to be guided through the airport

I just need a wheelchair, but then I can manage on my own with my carers.

Other :

réponse obligatoire

Question 5

On a scale of 0 to 5, how would you rate the assistance booking process?
0 : very difficult
5 very easy

réponse obligatoire

Question 6

On a scale from 0 to 5, are you satisfied with the information you received about assistance before arriving at the airport?

Question 7

On a scale of 0 to 5, how satisfied are you with the welcome you receive at the Mobility Assistance Center at Paris-Charles de Gaulle ?
0 : Not at all
5 : Quite a lot

réponse obligatoire

Question 8

On average, how many times do you travel per year? (1 travel = 1 round trip)

1 time per years

2 -3 times per years

More that 3 times

décocher

réponse obligatoire

Question 9

Do you travel with someone / with an escort today ?

Yes

décocher

réponse obligatoire

Question 10

Which airline do you fly with ?

réponse obligatoire

Question 11

Do you have an official disability card ?

réponse obligatoire

Question 12

How old are you ?

between 18 and 40 years

between 41 and 65 years

between 66 and 80 years

more than 80 years

décocher

réponse obligatoire

Question 13

What is your nationality ?

réponse obligatoire

Question 14

If I say ideal assistance, you say ...

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Questionnaire Persona

Did you know that there was an airport assistance service before you booked your trip ?

HAve you ever used airport assistance at Paris CDG ?

Have you ever used assistance outside Paris CDG ?

Which phrase best describes your need?

On a scale of 0 to 5, how would you rate the assistance booking process?0 : very difficult5 very easy

On a scale from 0 to 5, are you satisfied with the information you received about assistance before arriving at the airport?

On a scale of 0 to 5, how satisfied are you with the welcome you receive at the Mobility Assistance Center at Paris-Charles de Gaulle ?0 : Not at all5 : Quite a lot

On average, how many times do you travel per year? (1 travel = 1 round trip)

Do you travel with someone / with an escort today ?

Which airline do you fly with ?

Do you have an official disability card ?

How old are you ?

What is your nationality ?

If I say ideal assistance, you say ...

On a scale of 0 to 5, how would you rate the assistance booking process?
0 : very difficult
5 very easy

On a scale of 0 to 5, how satisfied are you with the welcome you receive at the Mobility Assistance Center at Paris-Charles de Gaulle ?
0 : Not at all
5 : Quite a lot