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Satisfaction survey

In order to improve our services and better respond to your expectations, we would like to ask you some questions regarding your stay at the Grand Tonic Hotel '& Spa Nuxe.

Question 1

How did you find out about the Grand Tonic Hôtel '& Spa Nuxe in Biarritz?

Question 2

What do you think of our hotel's reservation procedure?

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Question 3

Were you offered to take over your baggage upon arrival?

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Question 4

Was the staff courteous and available for the entire duration of your stay?

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Question 5

Did you receive good advice from our staff in terms of activities and restaurants in Biarritz?

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Question 6

What did you like the most about the hotel room?

Question 7

On a scale from 1 to 5, how would you rate the resteaurant service?

welcome & courtesy
service
knowledge of products being offered
selection of menu items
waiting time
quality of the food
ambiance

Question 8

Did you try the daily menu?

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Question 9

On a scale of 1 to 5, how would you rate the breakfast service?

welcome
breakfast hours
quality
diversity of products
replenishment of the buffet at any moment
quality&price rate

Question 10

On a scale from1 to 5, how would you rate the spa wellness area?

welcome
spa area
temperature
comfort
equipment
treats

Question 11

If you received a Nuxe treatment, how would you rate it on a scale of 1 to 5?

type of treatment
punctuality
Nuxe products
privacy
temperature
ambiance

Question 12

What did you like the most about the check-out procedure?

rapidity
clarity
supply of an invoice
custody of the bags

Question 13

Which type of holiday interests you the most?

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Question 14

What improvements might be made at the Grand Tonic Hotel '& Spa Nuxe? We welcome any comments or suggestions you may have.




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