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LCC satisfaction survey 2022/2023

At LCC, your satisfaction is at the heart of our concerns.
In order to best meet your expectations, it is important for us to know your level of satisfaction and, according to you, our areas for improvement.
Also, we thank you for taking a few minutes to complete this quiz.

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Question 1

What is the name of your company?

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Question 2

On a scale of 1 to 5, how would you rate our trade?

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Question 3

On a scale of 1 to 5, how would you rate our ability to meet your needs?

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Question 4

On a scale of 1 to 5, how would you rate the processing time of your order?

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Question 5

On a scale of 1 to 5, how would you rate the quality of our samples provided following your request?

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Question 6

On a scale of 1 to 5, how would you rate the quality of the products received?

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Question 7

On a scale of 1 to 5, how would you rate the value for money of our products?

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Question 8

On a scale of 1 to 5, how would you rate the delay between your request for samples and their receipt?

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Question 9

On a scale of 1 to 5, how would you rate the time between your order and the delivery time at your premises?

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Question 10

On a scale of 1 to 5, how would you rate your receipt of goods (customs clearance procedure/contact with our freight forwarder)?

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Question 11

On a scale of 1 to 5, how would you rate, in the event of problems with an order, the management of non-conformities (return, return of goods or credit note)?

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Question 12

On a scale of 1 to 5, how would you rate the clarity and precision of the invoices?

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Question 13

On a scale of 1 to 5, how would you rate the transmission and management of the regulatory dossier for your products (DIP, help on the CPNP portal)?

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