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CUSTOMER SATISFACTION IN THE COMMERCIAL PROCESS

THIS QUESTIONNAIRE IS USED TO ANALYZE THE PERCEPTION OF SATISFACTION PERCEIVED BY THE CUSTOMER DURING HIS COMMERCIAL EXPERIENCE

Question 1

WHAT AGE GROUP DO YOU BELONG TO?

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Question 2

WHAT DO YOU THINK IS THE MOST IMPORTANT ELEMENT FOR YOUR CUSTOMER SATISFACTION?

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Question 3

IS IT IMPORTANT THAT THE SALES PERSON VALIDATES AND REPHRASES THE OFFER SOLD DURING YOUR EXPERIENCE?

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Question 4

IF YES OR NO,WHY?

Question 5

IS IT IMPORTANT TO YOU TO HAVE THE CONTACT INFORMATION OF THE PERSON YOU HAVE ON THE PHONE?

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Question 6

WHAT IS YOUR FEELING DURING THE ESTABLISHMENT OF YOUR CONTRACT, WHEN THE SALESMAN ASKS YOU IF YOU HAVE UNPAID BILLS

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Question 7

DO YOU PAY ATTENTION TO THE SATISFACTION EMAIL YOU RECEIVE AFTER YOUR EXPERIENCE TO RATE THE SALESPERSON?

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Question 8

WHY ?

Question 9

IS IT IMPORTANT FOR YOU TO ALWAYS HAVE THE SAME CONTACT PERSON?

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Question 10

IS IT IMPORTANT FOR YOU THAT THE COMPANY IS ECO RESPONSIBLE AND GREEN?

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Question 11

IN SELECTING YOUR SUPPLIER, IF THE SUPPLIER HAS A MISSION AND A SHARED VALUE BASE TRANSLATED INTO ACTION: DOES THIS HAVE AN IMPACT ON YOUR PURCHASING DECISION? YES OR NO? WHY?
(E.G. IF A TEE SHIRT IS MADE BY A CHILD IN BANGLADESH)

Question 12

THE FACT THAT A SUPPLIER PARTICIPATES IN THE PROTECTION OF THE PLANET THROUGH GREEN PROJECTS (EX: WIND FARM IN INDIA).
DOES THIS IMPACT YOUR PURCHASING DECISION?

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Question 13

WHY GIVE A SCORE BETWEEN 9 AND 10 FOR THE CUSTOMER EXPERIENCE IN RENEWABLE ENERGY (WATER, ELECTRICITY, GAS CONTRACT)

COMPETITIVE OFFER
0
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REACTIVITY
0
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COMMERCIAL SUPPORT
0
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TRANSPARENCY OF THE OFFER
0
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Question 14

SORT YOUR PURCHASE DECISION CRITERIA IN ORDER OF IMPORTANCE

THE PRICE
0
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RESPONSIBLE PURCHASING
0
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RELATIONSHIP WITH THE SALESMAN
0
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CUSTOMER RECOMMENDATION
0
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Question 15

IS IT IMPORTANT FOR YOU THAT THE PRICE LIST AND THE DETAILS OF THE OFFERS ARE PRESENT ON THE WEBSITE? AND WHY?

Question 16

RANK THE CRITERIA THAT INFLUENCE THE TRUST RELATIONSHIP WITH THE SUPPLIER

CUSTOMER REVIEWS AND RATINGS
0
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A SALESMAN WHO LISTENS
0
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THE COMPANY'S REPUTATION
0
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THE COMPANY'S CSR
0
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Question 17

DURING YOUR BUYING EXPERIENCE, WHAT IS THE MOST IMPORTANT DETAIL FOR YOU TO MAKE SURE EVERYTHING GOES SMOOTHLY?

Question 18

WHAT MAKES YOU A LOYAL CUSTOMER?

Question 19

ON A SCALE OF 1 TO 10, HOW MUCH DO INTERNET REVIEWS IMPACT YOUR DECISION?

réponse obligatoire

Question 20

AND FINALLY...WHAT IS YOUR NAME?




Vous aussi, créez votre questionnaire en ligne !
C'est facile et gratuit.
C'est parti !
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